RETURNS & REFUND POLICY

At Sabrina X, we understand the importance of customer satisfaction and strive to provide a seamless shopping experience. This is why we have implemented a comprehensive Returns & Refund Policy to ensure that our customers are fully satisfied with their purchases.

Returns:

If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.

Exchanges:

If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer support team within 7 days of receiving the item to initiate the exchange process.

Non-Returnable Items:

Some items are non-returnable for hygiene reasons or if they have been personalized or customized specifically for you. These items include but are not limited to: earrings, underwear, and customized products.

Shipping Costs:

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any further questions or concerns regarding our Returns & Refund Policy, please feel free to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Sabrina X.